Frequently Asked Questions
What is ThatmakescentsCo?
What is ThatmakescentsCo?
ThatmakescentsCo is a San Francisco based small business creating candles, home fragrances, and body products inspired by memories, culture, and travel. Each scent is thoughtfully blended to create unique fragrance experiences you won’t find anywhere else.
Who makes your products?
Who makes your products?
All products are created by me, Leslie, the founder of ThatmakescentsCo. I carefully design, blend, and produce everything in small batches.
What type of wax do you use for your candles?
What type of wax do you use for your candles?
Our candles are made with a coconut soy wax blend and cotton wicks. This combination provides a clean, slow burn while allowing the fragrance to shine.
How long do your candles burn?
How long do your candles burn?
Burn time depends on the candle size. For example, our 7.5 oz candles typically burn around 40 to 45 hours when burned properly.
Do you create custom fragrances?
Do you create custom fragrances?
Yes. I love working on custom projects. I offer custom candles for events, businesses, and special occasions. Minimum order quantities apply and processing time can vary depending on the order.
Do you offer wholesale?
Do you offer wholesale?
Yes, wholesale is available for select products. If you are a store interested in carrying ThatmakescentsCo, please reach out through our contact page for more information.
How long does it take to process an order?
How long does it take to process an order?
Processing time typically ranges from 3 to 7 business days for regular orders. Custom and bulk orders may take longer depending on the quantity.
Do you ship orders?
Do you ship orders?
Yes, we ship across the United States. Shipping costs are calculated at checkout.
Where can I shop your products in person?
Where can I shop your products in person?
You can find us at select markets and pop ups throughout San Francisco and the Bay Area. Follow us on Instagram for upcoming market announcements.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. If there is an issue with your order, please reach out and I will do my best to help.
How can I stay updated on new releases?
How can I stay updated on new releases?
Follow us on Instagram or sign up for our newsletter to stay updated on new collections, markets, and special releases.
Product & Usage FAQs
How do I properly burn my candle?
How do I properly burn my candle?
Trim the wick to about 1/4 inch before each burn. Allow the wax to melt all the way to the edges of the vessel during the first burn to prevent tunneling. Do not burn candles for more than 3 to 4 hours at a time.
Why is my candle tunneling?
Why is my candle tunneling?
Tunneling usually happens when the candle is not burned long enough during the first burn. Always allow the wax to fully melt across the top before blowing it out.
How do I use a reed diffuser?
How do I use a reed diffuser?
Insert the reeds into the bottle and allow them to absorb the fragrance oil. Flip the reeds every few days to refresh the scent. The more reeds you use, the stronger the fragrance will be.
How long do reed diffusers last?
How long do reed diffusers last?
Our reed diffusers typically last around 2 to 3 months depending on the environment and how often the reeds are flipped.
How do I use a room and linen spray?
How do I use a room and linen spray?
Lightly mist into the air, on linens, or in a room to refresh your space. Always spray a small test area on fabrics first.
What is the difference between a body mist, perfume spray, and body oil?
What is the difference between a body mist, perfume spray, and body oil?
Body mists are lighter and perfect for everyday use or layering with other scents. Perfume sprays are more concentrated and longer lasting. Body oils provide fragrance while also moisturizing the skin.
How should I apply body oils?
How should I apply body oils?
Apply a small amount to your wrists, neck, or anywhere you want a subtle scent while nourishing your skin.
How do I choose the right scent?
How do I choose the right scent?
Think about the types of scents you normally enjoy. If you like fresh scents, look for citrus or green notes. If you prefer cozy scents, try vanilla, amber, or musk. Floral scents are perfect for something soft and elegant.
Do you offer samples?
Do you offer samples?
Yes. We offer sample options for candles and fragrance products so you can experience the scents before committing to a full size product.
Are your scents unique?
Are your scents unique?
Yes. Many of our fragrances are custom blends created by mixing different fragrance oils and perfume accords. This allows us to create scents that are unique to ThatmakescentsCo.
Brand & Values FAQs
What makes ThatmakescentsCo different from other candle brands?
What makes ThatmakescentsCo different from other candle brands?
At ThatmakescentsCo, every scent tells a story. Many of our fragrances are custom blended to create something unique that you won’t find anywhere else. Our collections are often inspired by memories, culture, travel, and even neighborhoods in San Francisco. Each product is created in small batches with care and creativity.
What inspired your San Francisco candle collection?
What inspired your San Francisco candle collection?
Living in San Francisco has been a huge inspiration for my brand. I created a collection of candles inspired by different neighborhoods throughout the city. Each candle represents the energy, culture, and feeling of that neighborhood, and many of them even feature the zip code as part of the design. It’s my way of celebrating the city that helped shape my business.
Are your products handmade?
Are your products handmade?
Yes. Every product is handmade in small batches. From blending fragrances to pouring candles and packaging orders, everything is done with attention to detail.
Do you support any community causes?
Do you support any community causes?
Giving back is important to me. A portion of sales is donated to organizations and causes that support and uplift communities.
Why do you focus on nostalgic scents?
Why do you focus on nostalgic scents?
Scent is strongly connected to memory. Many of my products are inspired by moments from my childhood, my culture, and experiences that shaped me. My goal is to create fragrances that make people feel something, whether it’s comfort, nostalgia, or joy.
Where are your products made?
Where are your products made?
All products are created in San Francisco, California.
Why do some products have limited quantities?
Why do some products have limited quantities?
Because everything is made in small batches, some scents or collections may only be available for a limited time. This also allows me to experiment with new scent ideas and seasonal releases.